I have removed the Dillards rant post because today, Dillards has changed their 'get over it' tune from yesterday and are doing their utmost to prove they can offer stellar customer service. We've had a couple phone calls and if all goes well, I might have my items next week (more on that when they actually arrive). Today, they have been sincerely concerned with showing they do care about their customers.
To be clear, they did not ask the post to be removed...like they would even read my blog...duh! But they are aware of an online complaint I filed and sent them a link to, which I will also update.) I'd also like you to know that I did not remove the post based on any comments made. My sole reason for removing this post is the fact that Dillards is now trying to make things right.
They have acknowledged that they have a problem with their order fulfillment, that needs to be looked into, which is the sole point I've been trying to make with them since Monday. They've gathered information about my order and my sister's order and willl be hoping their IT department can determine what happened so that it doesn't happen to someone again.
Regarding a comment made, I am glad my sister got her order (she received it today). And she never should have NOT got her order, nor was she LUCKY to get it. The items were in stock when our orders, and orders after ours were placed. My point with Dillards is that we come to rely on certain things...first come, first served....if what you're doing to assure that isn't working, it needs to be addressed, and today, they are doing that.
I appreciate the effort that Dillards put forth today on my behalf. They have been nothing but nice, and I have been appreciative and pleasant back at them. They have done an excellent job today showing me that they do value their customers, and I am thankful for that.
Now, I've got to throw together another batch of pear margaritas, get dinner on the table, and I'll be back later with fabric related post and another reminder about the giveaway, and a Twitter Party tomorrow night.
1 hour ago